Terms & policies.

Information we collect

We collect information you provide when you create an account, place or locate an order, request delivery, submit a custom-order inquiry, join a waitlist, save a bouquet, create an occasion reminder, submit a review, or contact us. This may include names, email addresses, phone numbers, delivery and billing details, recipient information, order preferences, messages, photographs, and account credentials.

How we use information

We use information to provide and improve our services; process and fulfill orders; coordinate pickup or delivery; communicate about payments, order status, reminders, waitlists, reviews, and requested marketing; prevent fraud and protect the website; and comply with legal obligations. Surprise-delivery recipient details are used only for discreet delivery coordination and are not used to send advance emails revealing the surprise.

Service providers and payments

We share information only as reasonably necessary with providers that support payment processing, website hosting, database and media storage, email delivery, address verification, and order fulfillment. Payment-card details are collected and processed by our payment provider and are not stored directly by D’honey Petals. We do not sell personal information.

Cookies and local storage

The website uses essential cookies and browser storage for secure sessions, account access, cart restoration, saved bouquets, and site preferences. We do not currently use this information for third-party targeted advertising.

Retention and security

We retain information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.

Your choices and privacy requests

You may unsubscribe using links in promotional or reminder emails where provided. You may request access to, correction of, or deletion of eligible personal information, or ask about how it is used, by contacting us at the address below. We may need to verify your identity and may retain information where legally permitted or required.

Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

Using this website

By using this website or placing an order, you agree to these terms and the policies on this page. Product descriptions, availability, pricing, and policies may be updated prospectively. If you do not agree, please do not use the website or submit an order.

Orders and availability

Submitting an order or custom-order request does not guarantee acceptance. Flowers, colors, sizes, add-ons, dates, and fulfillment windows remain subject to availability and quality. An order is secured only after D’honey Petals accepts it and the required payment or deposit is received.

Pricing and payment

Prices are shown in U.S. dollars. Applicable delivery fees, discounts, and taxes are calculated during checkout. Orders inside the stated deposit-eligibility period require full payment. When a deposit option is offered, the remaining balance must be paid by the stated deadline or the order may be cancelled under the cancellation policy below.

Product appearance

Flowers are natural products. Color, size, shape, openness, and arrangement appearance will vary, and photographs are illustrative rather than guarantees of an identical result. Floral substitutions are governed by the substitution policy below.

Accounts and acceptable use

You are responsible for accurate information and for safeguarding your account access. You may not misuse the website, interfere with its operation, attempt unauthorized access, or use it for unlawful or fraudulent activity.

Liability

To the fullest extent permitted by applicable law, D’honey Petals is not responsible for indirect or consequential losses arising from use of the website or delays outside its reasonable control. Nothing in these terms excludes rights or remedies that cannot legally be excluded.

Governing law

These terms are governed by the laws of Maryland, without regard to conflict-of-law principles.

Flowers and foliage are seasonal, natural products whose availability and quality can change without notice. If a pictured flower, shade, or supporting element is unavailable or does not meet D’honey Petals’ quality standards, we may substitute a comparable flower or material while preserving the arrangement’s overall style, color direction, size, and value as closely as reasonably possible.

Natural variations in color, shape, stem length, openness, and placement are not considered substitutions or defects. For a material change that significantly affects the requested design, we will use the purchaser’s contact information to discuss available alternatives when timing reasonably permits.

Please identify meaningful allergies, cultural requirements, or elements that must not be substituted in the order notes. We will review the request, but cannot guarantee a specific variety unless it has been expressly confirmed in writing.

Pickup

Free pickup is available in Reisterstown during the confirmed pickup window. The complete pickup instructions are provided after confirmation. Please arrive during the selected window and have the order information available.

Delivery areas and fees

Delivery is available to approved addresses within the configured service area. Current distance-based fees are shown by the delivery-zone checker and confirmed at checkout. An address outside the available zone cannot be accepted through online checkout.

Dates and timing

Available dates and windows are controlled by the D’honey Petals availability calendar. Requested windows are not guarantees of an exact arrival minute. Weather, traffic, building access, recipient availability, and other circumstances may affect timing. At least 48 hours’ notice is recommended; same-day delivery may be accommodated for qualifying orders placed before 9 AM when availability and the minimum notice period allow.

Customer responsibilities

The purchaser is responsible for complete and accurate recipient, address, access, and contact information. Please include apartment, suite, gate, concierge, parking, or building instructions where relevant. If delivery cannot be completed because the information is inaccurate or access or receipt is unavailable, contact us promptly to discuss available options and any additional delivery charge.

Surprise deliveries

When “This delivery is a surprise” is selected, D’honey Petals will contact the recipient discreetly using the supplied phone number without revealing what is being delivered. We will honor a request to keep the purchaser’s identity private, but successful delivery still depends on recipient coordination and access.

Changes and customer cancellations

Contact D’honey Petals as soon as possible to request a change or cancellation. Requests are subject to availability and are not effective until confirmed by us. Because flowers and custom materials are purchased and prepared specifically for each order, amounts paid may become nonrefundable once sourcing, customization, or preparation has begun.

Deposits and remaining balances

When a deposit is accepted, it secures the order subject to these policies. The remaining balance is due by the deadline stated during checkout and in order communications. If the balance is not paid by that deadline, the order may be cancelled, the flowers will not be prepared, and the deposit may be forfeited.

D’honey Petals cancellation

If D’honey Petals cannot accept or fulfill a paid order, the captured payment will be refunded to the original payment method. We will notify the purchaser using the order contact information.

Refund timing and concerns

Approved refunds are returned to the original payment method. Bank or payment-provider processing times are outside our control. If flowers arrive damaged or there is a significant fulfillment concern, contact us promptly with the order number and photographs where appropriate so we can review the circumstances. A particular remedy is not guaranteed and will depend on the facts of the order and applicable law.